About The Collection

FREQUENTLY ASKED QUESTIONS

WHAT IS THE VISA INFINITE LUXURY HOTEL COLLECTION?

The Visa Infinite Luxury Hotel Collection is composed of more than 900 of the world’s most intriguing and prestigious properties, including brands like Peninsula, Park Hyatt, and Shangri-La. This hand-selected portfolio, developed for Visa Infinite and Visa Infinite Privilege cardholders, is evaluated regularly. All properties, from boutique gems to world famous hotels, provide a premium collection of benefits specially designed to offer an unparalleled experience.

WHAT ARE THE VISA INFINITE LUXURY HOTEL COLLECTION BENEFITS AVAILABLE TO BOTH VISA INFINITE AND VISA INFINITE PRIVILEGE CARDHOLDERS?

The Visa Infinite Luxury Hotel Collection 7 Premium Benefits available to all Visa Infinite and Visa Infinite Privilege cardholders at Visa Infinite Luxury Hotel Collection properties include: best available rate guarantee, automatic room upgrade upon arrival (when available), complimentary in-room Wi-Fi (when available), complimentary daily breakfast for two, one $25 USD food or beverage credit per stay, VIP Guest status and late check-out upon request (when available).

ARE THERE ADDITIONAL VISA INFINITE LUXURY HOTEL COLLECTION BENEFITS AVAILABLE EXCLUSIVELY TO VISA INFINITE PRIVILEGE CARDHOLDERS?

As a Visa Infinite Privilege Canadian cardholder, you are eligible to receive the 7 Premium Benefits available to all Visa Infinite and Visa Infinite Privilege cardholders at Visa Infinite Luxury Hotel Collection properties, plus an additional 8th Visa Infinite benefit at participating properties. The 8th Visa Infinite benefit is a special amenity unique to each property, such as an additional dining credit or spa credit. To receive the bonus 8th benefit, you must use an eligible Visa Infinite Privilege card to book and pay for your entire stay. Special amenity varies by property; see full Terms & Condition for more details.

WHAT ARE EXAMPLES OF AN 8TH VISA INFINITE BENEFIT FOR HOTELS IN THE VISA INFINITE LUXURY HOTEL COLLECTION?

In addition to the 7 Premium Benefits, look for the special amenity listed with participating property and in the search results on privilege.luxuryhotels.visainfinite.ca for properties that offer the 8th Visa Infinite benefit for Visa Infinite Privilege Canadian cardholders. This complimentary 8th benefit* may be one of the following, but not inclusive, to:

  • An additional $75 Food & Beverage credit, on top of the existing $25 Food & Beverage credit
  • A $100 spa credit
  • A $100 golf credit
  • A $100 room rate credit

(All credits are USD)

If the property does not list a special amenity separate from the 7 Premium Benefits, the property does not provide an 8th Visa Infinite benefit.

*In cases where one of the benefits is not available at a hotel, the hotel may provide a substitute benefit of equal value. Some hotels may provide one of the benefits as a standard feature of the room being booked. In those cases the hotel may or may not provide a substitute benefit of equal value. Resort fees that cover any of the benefits are not reimbursable. Reservations must be booked either on the Visa Infinite Luxury Hotel Collection website or through Visa Infinite Privilege Concierge for benefits to apply. Some properties may require a minimum night stay or require booking certain room categories to receive the additional complimentary Visa Infinite benefit. Please consult the terms and conditions for each property.

WHAT CREDIT CARDS ARE ELIGIBLE FOR THIS EXCLUSIVE VISA INFINITE 8th BENEFIT?

Eligible Visa Infinite Privilege cardholders can book at participating properties to receive the bonus 8th Visa Infinite benefit in addition to the 7 Premium Benefits. The Visa Infinite 8th benefit is valid only when you book through the Visa Infinite Luxury Hotel Collection website or through Visa Infinite Privilege Concierge and pay for your stay with a valid, eligible Visa Infinite Privilege card.

HOW DO I BOOK A HOTEL IN THE VISA INFINITE LUXURY HOTEL COLLECTION THAT PROVIDES A BONUS 8TH VISA INFINITE BENEFIT?

To make a reservation at a hotel that provides the bonus 8th Visa Infinite benefit within the Visa Infinite Luxury Hotel Collection, please visit privilege.luxuryhotels.visainfinite.ca, or call Visa Infinite Privilege Concierge.

IF I BOOK A RESERVATION DIRECTLY WITH THE HOTEL, WILL I STILL RECEIVE THE 8TH VISA INFINITE BENEFIT?

No, you must make your reservation either on privilege.luxuryhotels.visainfinite.ca or through your Visa Infinite Privilege Concierge.

HOW DOES THE BEST AVAILABLE RATE GUARANTEE WORK?

With all of our Visa Infinite Luxury Hotel Collection properties, we guarantee the best publicly available rate. If you find a lower rate available to the general public on an unrestricted website that has the same payment and cancellation policies, we’ll match it. Simply complete and submit the online claim form within 24 hours of making a booking. Additional Terms & Conditions can be found by clicking on the link here.

WHEN WILL I BE CHARGED?

The hotel will charge your eligible Visa Infinite Privilege card at the time of check out unless otherwise indicated during the reservation process. All reservations, cancellations and modifications are subject to the hotel’s rules and policies.

DO YOU CHARGE SERVICE FEES?

No, there are no service fees associated with using our online Visa Infinite Luxury Hotel Collection reservation system or to call the Visa Infinite Privilege Concierge to book your reservation.

WHO DO I CONTACT IF I HAVE A SPECIAL REQUEST DURING MY STAY?

Please contact your Visa Infinite Privilege Concierge or the hotel directly if you have a special request during your stay. Individual hotel phone numbers can be found on your confirmation email. The hotel will attempt to accommodate any requests but cannot guarantee that all requests will be honored.